In the first public appearance since they disappeared off the face of the map on September 20, Level Solar emerged from darkness to announce SUNation Solar Systems has acquired their customers and will be the service company of record moving forward.
As pv magazine first reported last month, Level Solar’s disappearance from the solar industry was as unexpected as it was mysterious. One day their website was up and they appeared to be a functional company. The next day, the website was down and no one was answering calls at the company’s headquarters.
Almost immediately, commenters on the story not only confirmed that Level Solar had indeed gone belly up, but that it had fired all its employees by email. No public comments from the owners. No bankruptcy finding. No Worker Adjustment and Retraining Notification (WARN) Act filing. Overnight, it was as if the company had never existed.
On the SUNation Solar Systems website, someone from Level Solar (it is unsigned except for a generic “Level Solar” designation) wrote a note directed at its former customers:
You may be aware that due to unforeseen circumstances we had to close our doors. We truly apologize for any inconvenience which you may have experienced in the past three weeks, and we are taking active steps to resolve all outstanding customer issues.
Then the letter announced that Level Solar’s board of directors had formally approved SUNation’s acquisition of the accounts. The letter also attempts to reassure customers that the company will “will monitor and service your system, managing billing without any changes to the current process, and provide support for any questions or service issues which you may have.”
“It’s been a crazy couple of weeks around here trying to piece this process together,” said Scott Maskin, SUNation CEO and Co-Founder in a press release. “SUNation will be doing a full court press with emails, social media and any other method of communication to bring information to Level clients. We will also be coordinating with suppliers and building departments to right this ship.”
Maskin also recorded a four-minute YouTube message to Level Solar’s 2,700 customers and although he revealed no new information on why Level Solar went under, he said he believed Level Solar’s disappearance was unprecedented.
“There have been national companies that have left the market, but they’ve done it with a ramp down,” Maskin said in the video. “This was … an abrupt exit.”
Maskin said the company has also hired some former Level Solar employees to supplement their own teams.
He promised Level Solar customers that the company would eventually contact each one, but emphasized that priority will be given to systems that are not currently functioning and those that are going through the legal process of being transferred to new home ownership.
For more on Level Solar’s sudden disappearance from the industry, see the stories below: