Sunrun Inc. (Nasdaq:RUN), the largest dedicated residential solar, storage and energy services company in the United States, is pleased to announce it has expanded its management team to meet the needs of its growing customers. Evelyn Huang, an expert in customer experience, product and design strategy, has joined Sunrun as Chief Customer Experience Officer.
Huang will report directly to Sunrun CEO Lynn Jurich and will lead the company’s brand, marketing, products, customer realization and corporate communications teams.
“Sunrun continues to make going solar easy for American households and lead the energy revolution,” said Jurich. “Exceptional customer experience is at the heart of Sunrun’s operating strategy. Evelyn brings 16 years of experience to the company, and she will be an integral part of our commitment to exceed our customers’ expectations.”
Huang recently served as Vice President of Design Thinking and Strategy at Capital One, where she helped transform the company to become one of the leading organizations in customer experience. As a result, Huang’s work garnered recognition from J.D. Power and Associates, which named Capital One as one of the leading consumer credit card companies in customer satisfaction. Additionally, Huang’s work earned Capital One a No. 1 ranking by InformationWeek’s Elite 100 for its innovative technology culture.
“Leading the way in residential rooftop solar calls for a second-to-none customer experience,” said Huang. “Sunrun has always been committed to innovation, and I look forward to being part of the company’s commitment to deliver top-quality customer service.”
Huang previously lectured at the Stanford d.school where she focused on bringing human-centered design and innovation to business executives.
