RGS Energy (NASDAQ:RGSE), America’s Original Solar Company since 1978, announced today the on-time launch of Solar 365™, its new mobile software and online dashboard suite, creating a better and more engaging customer experience every day of the year.
“We wanted to see if there was an innovative way we could use software to help us grow revenue,” said Dennis Lacey, RGS Energy’s CEO. “We specifically focused on elements of our revenue growth strategy which include: increasing conversion rates, reducing our cycle time, decreasing contract cancellations and more satisfied customers resulting in more referrals. Solar 365™ was designed to address each of these elements of the customer experience to drive revenue growth.”
The new mobile app and customer portal provides several highly useful features and benefits designed to support today’s busy consumer lifestyle:
- New and prospective customers can easily navigate Solar 365™ and conveniently access information and documents regarding their planned solar installation wherever and whenever it is convenient.
- Customers can access important updates, schedule appointments, and submit requests via a new real-time communication tool, with instant access to the right team member working on their project.
- After installation, customers can easily access and view their cost savings and production stats in kilowatts, as well as dollars earned if net metering.
- Users can track the various ways their new solar installation has lowered their environmental impact, and proudly share their stats with friends and family via email, Facebook and Twitter.
- Customers can earn up to $500 in bonus rewards for each successful referral. Customers can enter referral contact info, monitor progress and track their referral reward payouts.
- Making payments is now easier and more convenient.
According to Dan Coffey, RGS Energy’s IT director who led the development of Solar 365™: “This brings our customers, sales and construction teams all together in a more dynamic, fun and easier way to go solar. Solar 365™ was installed on time and as budgeted.”
RGS Energy also expects to realize a number of new key benefits from the Solar 365 platform:
- Raise awareness of RGS Energy’s industry-leading solar solutions and customer service through new social media channels.
- Increase conversion rates of prospective customers through more engaging communication and interactivity.
- Reduce solar installation cycle time by streamlining the scheduling process, and making the experience easier and more convenient for all.
- Reduce cancellations by keeping new customers better informed of the status and progress of their solar project.
- Boost sales by making customers referrals easier and more engaging, and encourage more referrals by allowing customers to track and share their cost savings, production and environmental impact stats with friends and family.
- Improve timeliness of customer payments as well as provide other new operating efficiencies for driving revenue growth while lowering costs.
Anyone can register today for a Solar 365™ account by visiting http://solar365.rgsenergy.com/ or via the free Solar 365™ app available today from Apple Store or Google Play.
